Online courses directory (412)

Discussions of economic topics and how they relate to current events. Economics of a Cupcake Factory. Cupcake Economics 2. Cupcake Economics 3. Inflation, Deflation & Capacity Utilization. Inflation, Deflation & Capacity Utilization 2. Inflation & Deflation 3: Obama Stimulus Plan. Unemployment. CPI Index. Simple Analysis of Cost per Job Saved from Stimulus. Unemployment Rate Primer. Floating Exchange Resolving Trade Imbalance. China Pegs to Dollar to Keep Trade Imbalance. China buys US Bonds. Review of China US currency situation. Data on Chinese M1 Increase in 2010. Data on Chinese Foreign Assets Increase in 2010. Data on Chinese US Balance of Payments. Chinese inflation. Floating Exchange Effect on China. Floating Exchange Effect on US.

This is the capstone course in the Saylor Customer Service certificate program which is currently under development. CUST105 is designed to teach you about the customer service work environment, methods for successful customer relations, and career advancement tactics. Future courses in the certificate program will provide a solid knowledge base in the areas of computer skills, business communications, and best customer service practices.

Good customer service is vital for all businesses, large or small. It can have a direct impact on customer loyalty and where potential customers choose to spend their money. Simply put, the higher quality customer service you provide, the higher level of customer satisfaction you will enjoy, and that will translate into repeat business and more revenue.<br /><br />This free online course from ALISON introduces the basic concepts of customer service and dives into effective customer service techniques and practices. It will benefit anyone who deals directly with a business or organization’s customers.<br /><br />Gain thorough knowledge and understanding of customer service practices and become confident in handling enquiries, complaints, and communications.<br />

Probably the only Forex course you'll ever need!

Learn entrepreneurship and thought leadership from professors at the University of Virginia's Darden School of Business

Kavita Ramdas, President and CEO of the Global Fund for Women, defines entrepreneurship by looking to the roots of the F

Developing a successful business model is something that takes skill and considerable business acumen and cannot be achieved overnight. Entrepreneurs have to take into account resources, onsite expertise, and importantly, drive and diligence of both management and employees. In this free online business course, you will get an insight into the business model used in SlideShare, a digital media company based in Silicon Valley. Jonathan Boutelle and Rashmi Sinha from SlideShare discuss the learning curve that was needed in order for them to implement their strategies and achieve their goals so that their business model became a success. They also discuss how they managed the business growth process as well as the execution of their tasks. You will learn from these successful entrepreneurs about their experiences, what they learned about creating their business model, and how they dealt with the steep learning curve presented to them. This course will be of great interest to business professionals and budding entrepreneurs looking for advice and guidance on the strategies and goals needed to create a successful business.<br />

eBay is now a household name as during the past decade it has become the world’s leading online marketplace. eBay allows anyone sit in their living room and buy and sell for their pleasure or as a business. In this free online course we get an insight into the workings of how eBay was born as a company, how they managed the creative processes as well as their marketing strategies. Along with eBay there is also a discussion about PayPal, created by the team at eBay to function as their payment scheme for customers but which is now the world’s leading online payments company. The course also reviews their acquisitions projects, the successes and failures experienced by the company, potential growth sectors and the future of eBay and PayPal. This course will be of great interest to all business and marketing professionals, and budding entrepreneurs who would like learn how a world-class company like eBay grew and prospered.<br />

Learn the essential topics related to entrepreneurship and, using simple steps, start your own business.

Marissa Mayer has led product management efforts at Google as Google's Vice President of Search Products &amp; User Experience products. Her responsibilities cover such products as Google Search, Gmail, Google Chrome and Google Labs. She believes that ideas for new products can come from every employee and department within an organisation, and also from end users of the product or service. In this free online course, Marissa explains how Google’s open culture and flat management of the organisation encourages creativity and brilliant ideas. She explains how Google sets asides 20 per cent of each employee’s time for creative projects and how this has proved to be a massive success. You will learn that Google do not make their product decisions on company politics but on data and facts. She explains how their focus on users and the software tools that keep users returning to Google has been at the centre of their success. This course will be of great interest to business and IT professionals who want to learn more about Google's success and business practices that created this success.<br />

This free certificate in accounting course looks in-depth at the transactions, processes and controls used to record typical transactions in a business. <br /><br />In sales, you will learn how to handle returns, discount and freight charges as well as working out the cost of goods sold. In inventory, you will see the two different methods of counting inventory, periodic and perpetual, as well as the different methods of calculating value of the inventory and the associated journal transactions to record the necessary adjustments. <br /><br />To help manage the cash assets within a company, the different controls and best practices are outlined with examples of documents and processes given for both checking accounts and petty cash. Samples of adjusting journals are given and the importance and use of the quick ratio are explained. This is followed with details on how to manage the accounts receivables, from calculating the provision for uncollectable accounts to the use of aged analysis. Similarly in accounts payable you will see how to make provision for both the known and unknown liabilities as well as how to use payable notes as for of short term finance. <br /><br />This free diploma of accounting course will be of great interest to entrepreneurs and business professionals who would like to better understand the transactions and controls used in business, and to any learner who is interested in accounting as a future career.<br />

Good accounting practices and procedures are needed in every business and organization. Details of trading transactions need to be accurately recorded so that you know what your financial situation is at any time.<br /><br />In ALISON's free online accounting diploma course, you will learn about the core practices involved in recording various details, from understanding debits and credits and using simple T-accounts to closing out the accounts at the end of an accounting period, producing the statement of retained earnings and balance sheet. Detailed examples are worked through on a transaction-by-transaction basis, helping you understand how and why each step is necessary. <br /><br />After reviewing day-to-day accounting procedures, you are introduced to the more formal theory of accounting, the assumptions, principles and modifying conventions, the Financial Accounting Standards Board (FASB) conceptual framework and the main objectives of financial reporting. <br /><br />ALISON's free online accounting course will be of great interest to entrepreneurs and business professionals who would like to get a thorough introduction to accounting practices and theory, and to any learner who is interested in accounting as a future career.<br />

ALISON's free online Diploma in Business and Legal Studies course covers key topics in business and law such as corporate management, human resources, operations management, accounting, types of law, how laws are created, the adversary system, and legal procedures. <br /><br />This business online course offered by ALISON is ideal for those who want to gain comprehensive knowledge and understanding of business and legal systems. Having this knowledge will greatly improve your career prospects.<br />

ALISON's free Diploma in Business Management and Entrepreneurship online business course gives you the opportunity to gain extensive knowledge and understanding of the principles and practices behind key business management subjects.<br /><br />Subjects include corporate management, operations management, accounting, human resources, financial accounting, and project management, as well as providing insight on key entrepreneurial skills from Bill Liao, co-founder of the social networking site XING.com.<br /><br />ALISON's business management certificate, with a focus on entrepreneurial studies, is ideal for those who want to further their knowledge and understanding of business management and entrepreneurship through an online business course, and will greatly enhance your career prospects.<br />

Major advances in technology have resulted in the widespread implementation of information systems into businesses and organizations. The management of processes and data are critical to the overall success of a business. <br /><br />ALISON's free online diploma course introduces you to business processes and their management. The course will explain business intelligence and knowledge management systems, systems analysis, systems design and systems implementation. It will also give you a basic knowledge and understanding of how to design, test and implement information systems for a business process. <br /><br />This business diploma course will be of great interest to business professionals, as well as any learner wanting to expand their knowledge and understanding of business process management.<br />

Providing excellent customer service is essential to the long-term viability of every business. ALISON's free online Diploma in Customer Service course introduces the fundamental elements of customer service and explains how they can be applied in any organization. Following this, it describes how a business can develop its customer service program to the highest level. <br /><br />ALISON's customer service certification course also details the role of customer service in the hospitality industry, the retail industry and the public sector. These sections explain the elements of customer service that should be focused on in these sectors. <br /><br />This free online Diploma course is ideal for business managers, business owners and entrepreneurs who wish to learn how to implement an effective customer service program in their organization. This course will also be of great interest to retail staff, hospitality workers and public servants who want to become more proficient at providing friendly and effective customer service.<br />

Building an effective online presence is critical for growing your business as it gives your company access to thousands or millions of local, national or international customers who are searching, interacting, sharing and shopping online. This free online Diploma course will help all business owners increase their knowledge and understanding of what online marketing involves and how to go about implementing a successful online marketing strategy. The Diploma will show you how to build an online marketing plan, promote your business online, and improve your Website landing page for greater customer conversion rates. This Diploma shows you in detail how to use Google tools such as Google Analytics, Google AdWords, Google AdSense and Google Webmaster to implement your online marketing strategy. You will learn how to set up a Google Analytics account, how to set up a Google AdWords account, how to write ads that attract customers, how to choose the right keywords, and budget for your online advertising. You will learn how to set up a Google AdSense account and how to set up a Google Webmaster account. This free Diploma course will be of great interest to all business owners who lack the knowledge and expertise to implement an online marketing strategy but who recognise the importance of having an effective online marketing plan for the continued success of their business.<br />

Human resources (HR) plays a key role in modern organizations and businesses, be they private sector, public sector or voluntary. ALISON.com's free online human resources diploma course covers diverse topics in HR, from the role of the human resources manager and how to recruit, select, train and assess employees, to employee motivation, employee-employer relations, and how to manage change within an organization.<br /><br />ALISON's Diploma in Human Resources course gives a thorough knowledge and understanding of the important role HR plays in organizations, and will be of great interest to HR business professionals as well as those who are pursuing a career in this area.<br />

All modern economies need industries that are innovative in product design and efficient in manufacturing. In turn, these industries need people who are knowledgeable about the process. ALISON's free online manufacturing course will give you a detailed understanding of manufacturing and product design by covering topics such as what design is, how to use models in product design, bringing ideas from concept to prototype to production, using the product design specification, manufacturing processes such as casting, forming, cutting and joining, surface engineering and optical materials engineering. There are also a number of case studies to review. <br /><br />ALISON's online course is ideal for employees or professionals who want to learn more about product design and manufacturing processes, and for learners who would like a manufacturing or product design career.<br />

Operations management is important to any organization, whether they are manufacturing companies producing physical products or organizations offering services. ALISON's free diploma in operations management online course reviews a wide variety of topics from the development of operations management, to the role of the operations manager, the transformation model, planning and scheduling methodologies and practices, and inventory and quality management. <br /><br />The Diploma in Operations Management will give you a thorough understanding and knowledge of operations management and its organizational and managerial applications. <br /><br />The course is ideal for anyone who would like to contribute to the development of an organization in the area of operations management.<br />